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We deliver your ordered goods in neutral packaging. From the outside no one can guess what is inside. As sender we utilise the expeditor Lenora Media s.r.o. Articles are indicated with the article number only..
Deliveries are sent by DHLWorldNet or UPS.
We do not deliver to persons under the age of 18.
| 3. Notification per e-mail |
If you place an order, you automatically receive a notification per email confirming that your order has been registered. As soon as we post your order, you will receive another information per mail.
Delivery time payment by credit card:
Orders by credit card placed until 3.00 pm usually will be delivered the same day.
Delivery time payment by advance payment:
For orders with advance payment, deliveries will only be dispatched after the payment has arrived in our account. Depending on your bank, it takes about 1-5 working days. You should transfer the total amount immediately as we can guarantee availability only 5 working days after you placed your order. You will find our contact details at the checkout and on your order confirmation which is sent to you by e-mail after your purchase.
| Carrier transportation times |
| Germany |
1-2 days |
| Austria |
1-2 days |
| Europe |
3-7 days |
| Worldwide |
7-14 days |
| All indications are averages and non-binding! |
| 5. Delivery costs and payment types: |
Payment in advance :
After the processing of your order you will receive the bank information along with your order confirmation. Please use your order number from the order confirmation to complete your bank transfer.
Orders which will not be paid within 14 days will be canceled!
Credit card :
Payment with credit card needs your credit card number, the CVC/CVV-code and the validity date(month/year). Without CVC/CVV-code there is no order possible. Credit card payments will be charged as "www.hc-dvd.com".
Possible credit cars are::
- VISA
- Eurocard / Mastercard
| Germany |
| UPS Standard |
4,90 € |
| Dispatch by post - certified mail – personal |
4,90 € |
| Austria |
| UPS Standard |
10,90 € |
| Dispatch by post |
10,90 € |
| Europe |
| UPS Standard |
10,90 € |
| Dispatch by post |
10,90 € |
| Worldwide |
| UPS Standard |
12,90 € |
| Dispatch by post |
12,90 € |
Free delivery
- Orders above an order value of 100.00 EURO are delivered free.
Legislation
Only for deliveries out of Germany and Austria respectively we refuse any liabilty in case of confiscation for the existing/prevailing regulations of the country.
| 6. Right of return and return |
We only sell factory-new goods that usually are delivered in either sealed or welded packaging. The buyer is authorised to return the goods within 14 days after delivery without giving reasons. The delivery expenses for return are on the customer until total amout is under 40.-€. Unfree packages are not accepted.
A return for the reason of "dislike" is basically excluded. In case of defect or missing seals, or defect and missing welding the return is also impossible.
By destroying or removing the seal or the welding the customer obliges himself to the final purchase of the goods.
It is essential to notify returns via e-mail BEFOREHAND. Otherwise no return can be accepted! For your return you will receive an RMA number (return number) so that we can process your complaint as quickly as possible. Please indicate your complaint clearly on the outside of your parcel. Together with your RMA number, we will give you a return address where you can send your parcel.
| 7. Prices and minimum order value: |
All price indications include VAT. Generally, the price at the time of order is valid.
The minimum order value (without shipping costs) is 25,00 €.
Immediate delivery - products in stock
All articles presented in the shop are in stock and can be delivered immediately. In case that a certain article might not be in stock, we send it to you as soon as possible – free of delivery expenses.
Custumer support
For special questions concerning your order, please use the contact-form.
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